Refund and Cancellation Policy

Effective October 3, 2026

Cancellation

You may cancel a subscription at any time from within the application or by contacting us. After cancellation you keep access until the end of the current billing period, and you will not be charged again.

Refunds

Our Services incur real costs as they are used, including computing, hosting, and third-party processing fees. For this reason, charges for services already provided, including any billing period that has started, are non-refundable. Cancelling a subscription stops future charges but does not refund the current period.

Refunds are issued only for billing errors, such as duplicate or unauthorized charges. Approved refunds are issued to the original payment method and typically appear within 5–10 business days.

Billing Errors

If you believe you were charged in error, contact us and we will investigate and correct any mistake promptly.

How to Request a Refund

Email contact@digitalfluency.net with your account email address and the date and amount of the charge.